|
CREATIVE the worst IT company for product support in my opinion.
|
| Dear Simon, Thank you for writing in to Creative. As the product has been launch in the market for quite sometime, I am sorry to inform you that the requested support is no longer available due to product hardware limitation/ End of Service Life EOSL product. Thus, we regret that we are unable to provide you the manual, accessories or any/updated software drivers. Creative's End of Service Life (EOSL) Policy Frequently Asked Questions LINK:http://support.creative.com/kb/ShowArticle.aspx?sid=9764 If you still require assistance, please reply to this email and include any previous correspondence to ensure a quick response. Best Regards, Becky Worldwide Customer Response Creative =========================================================== To provide feedback on your "Creative Experience" please click on the following link: http://survey.support.creative.com/OpenSurvey/wel.asp?Lang=1&Email= simon@creedy.com.au&KanaID=5012321 Let's get Social, connect with us today! Twitter: http://twitter.com/creativestore Facebook: http://www.facebook.com/CreativeStore YouTube: youtube.com/user/creativestores Do you need technical assistance? Find answers at Worldwide Customer Support : http://support.creative.com ========== DISCLAIMER ========== This email is for the sole use of Creative's intended recipient and is not to be forwarded or copied to others. Any review, copying or distribution of this email or any attachments by others is strictly prohibited. If you are not Creative's intended recipient, please inform Creative immediately by responding to this email and thereafter permanently delete the original and any copies of this email together with any attachments. Thank you. |
In summary, an End of life policy after 3 years is utterly criminal… This is NOT a computer with parts that need to update … but simply a peripheral that will work with any operating system well into the future…
The quality of this device is also in question…
The Creative Prodikeys PC-Midi Keyboard is quite simply a very cheap plastic toy music keyboard stuck on a very creaky and noisy conventional keyboard… totally without quality and utterly nothing special and very far from the quality I was expecting in the first place from a CREATIVE product.
The fact that the Creative Prodikeys PC-MIDI drivers always had issues and I actually had to buy a product to even uninstall it properly as the uninstall program just stopped mid uninstall in order to attempt a reinstall...
So if you have similar problems with CREATIVE products … drop me a line and I will post them here.
Thank you for spending time to read my post.
I WONT BE BUYING CREATIVE AGAIN.
I have now received 4 emails from creative... here are the other three... it seems like they have lots of different personelle on my case... none of them prepared to lend a hand...
| Dear Simon, Thank you for writing in to Creative. As the product has been launch in the market for quite sometime, I am sorry to inform you that the requested support is no longer available due to product hardware limitation/ End of Service Life EOSL product. Thus, we regret that we are unable to provide you the manual, accessories or any/updated software drivers. Creative's End of Service Life (EOSL) Policy Frequently Asked Questions LINK:http://support.creative.com/kb/ShowArticle.aspx?sid=9764 If you still require assistance, please reply to this email and include any previous correspondence to ensure a quick response. Best Regards, Lerry Worldwide Customer Response Creative =========================================================== To provide feedback on your "Creative Experience" please click on the following link: http://survey.support.creative.com/OpenSurvey/wel.asp?Lang=1&Email= simon@creedy.com.au&KanaID=5012321 Let's get Social, connect with us today! Twitter: http://twitter.com/creativestore Facebook: http://www.facebook.com/CreativeStore YouTube: youtube.com/user/creativestores Do you need technical assistance? Find answers at Worldwide Customer Support : http://support.creative.com ========== DISCLAIMER ========== This email is for the sole use of Creative's intended recipient and is not to be forwarded or copied to others. Any review, copying or distribution of this email or any attachments by others is strictly prohibited. If you are not Creative's intended recipient, please inform Creative immediately by responding to this email and thereafter permanently delete the original and any copies of this email together with any attachments. Thank you. |
| Dear Simon, With reference to your last email, what I can assist you is to feedback your comments to the relevant department for future improvement. As stated in the previous email, we are unable to provide the requested support for the Prodikeys PC-MIDI due to the age of the product. We appreciate your understanding, and are certainly thankful that you have taken precious time to bring this matter to our attention. Once again, our apologies and we eagerly look forward to be able to serve you better again soon. Please retain all the previous correspondence when replying to this email. Thank you. Best Regards, Chua Customer Support Services Creative Labs Asia ========== DISCLAIMER ========== This email is for the sole use of Creative's intended recipient and is not to be forwarded or copied to others. Any review, copying or distribution of this email or any attachments by others is strictly prohibited. If you are not Creative's intended recipient, please inform Creative immediately by responding to this email and thereafter permanently delete the original and any copies of this email together with any attachments. Thank you. |
| Dear Simon, Thank you for getting back to us. Simon, as your Prodikeys PC-MIDI has reach its end of service life at a minimum of 3 years from its initial shipping date, we are no longer able to provide hardware or software support. This may be due to a lack of available replacement inventory or parts and also advancements in technology and operating systems. We'd like to seek your kindly understanding and apologize for any inconvenience caused. If you still require assistance, please reply to this email and include any previous correspondence to ensure a quick response. Best Regards, Alvin Worldwide Customer Response Creative |
Lots of Staff... but no one helping...
|
If you have some experinces to share i would love to hear about them and post them here. |
HOME | ABOUT | PORTFOLIO | SERVICES | CONTACT | SITE MAP
|
|